Want Your Appliance Fixed Faster? Sears Home Services Has A New Solution For That
GoToAssist Seeit Enables Master Technicians to Remotely See and Diagnose Problems to Get Appliances Running Again as Quickly as Possible
HOFFMAN ESTATES, Ill., Jan. 17, 2017 /PRNewswire/ -- When Sears Home Services technician Antonio Corzo was in a customer's home in Bound Brook, N.J., last month to repair a washing machine, he encountered an unusual issue that听 required additional problem-solving. To support him with the issue, he used new technology on his smartphone that Sears Home Services is rolling out nationwide, to share live video and photos of the situation with a master technician at the company's service center in Round Rock, Texas. Within minutes, working together, the problem was resolved and the washing machine was repaired.
has teamed with the team to equip its technicians with on their smartphones, which will help them fix appliances faster, and most of the time, in one visit, making it more convenient for customers to care for their homes. Sears Home Services technicians repair more than 180 appliance brands 鈥� not just those sold by Sears. In the event these technicians face an unfamiliar appliance issue, they can now show remote master technicians exactly what they see and receive step-by-step instructions to complete the repair 鈥� all without leaving the customer's home.
"No one likes taking time out of their busy schedules for their appliances to be repaired, especially if it takes longer than anticipated or requires multiple service appointments," said Sean Skelley, president of Sears Home Services. "Now our technicians can use their smartphones to livestream video and photos of appliance problems to our most experienced experts who can coach them toward a solution and get your appliance up and running again quickly. It's like they have master technicians in their pockets."
Homeowners who have had their appliances repaired by technicians using GoToAssist :
- Save time鈥� Technicians have resolved appliance issues and shortened service appointments by as much as 40 minutes.
- Gain access to functioning appliances faster鈥� Technicians repaired significantly more existing appliances, meaning customers did not have to wait for replacement parts for a repair or replace their appliance altogether. The result: customers can keep the existing appliance they enjoy and are familiar using.
As the nation's No. 1 provider of appliance services, has more than 6,000 expert technicians who make nearly seven million service calls annually. Sears offers a complete solution for homeowners, helping members purchase, service and replace their appliances, as well as manage and maintain their homes and a variety of products within their homes, from fitness equipment to lawn mowers and snow blowers. Sears has the largest fleet of services technicians in neighborhoods throughout the U.S., and sells the top 10 appliance brands, including .
For听service and support professionals, GoToAssist Seeit is the simplest and fastest way to troubleshoot equipment anywhere. With just one tap, service technicians can securely show remote experts what they are seeing through their mobile device camera.
About Sears, Roebuck and Co.
Sears, Roebuck and Co., a wholly owned subsidiary of Sears Holdings Corporation (NASDAQ: SHLD), is a leading integrated retailer providing merchandise and related services and听is part of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through .听Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through Sears-branded and affiliated full-line and specialty retail stores in the United States听and听Canada.听Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including听Kenmore, Craftsman, and DieHard -- among the most trusted and preferred brands in the U.S.听The company is the nation's No. 1 provider of appliance services, with more than 12 million service and installation calls made annually. For more information, visit the Sears, Roebuck website at听听or the Sears Holdings Corporation website at听.
Media Contact:
Larry Costello
Sears Holdings Corp.
(847) 286-9036
Larry.Costello@searshc.com
John Arango
Zeno Group
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SOURCE Sears Home Services